Outstanding IT Support Services
We’ve got over 13 years worth of experience under our belts and we’ve put it to good use by designing our business IT support services to deliver exactly what is required without all the fluff.
Why Create IT?
Create IT backs it’s SLA with a financial guarantee, it’s one of the key reasons that customers renew with us year-on-year. There are many other benefits too, including:
- UK-based best-practice IT support
- Target response time of 10 minutes
- Non-jargon, plain English speaking
- One invoice for all services
- Non-profit discounts of up to 25%
- Qualified, personable engineers
- 99% of cases resolved remotely
- Emphasis on positive outcomes
What is the Create IT guarantee?
Get in touch with us about this service
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Get a quote for IT support
Tell us a bit about your business or organisation and get an instant price for your IT support requirements.
- UK-based, remote IT support
- Next business day onsite response
- Monthly service level performance report
- Cloud security and endpoint management
- Microsoft 365 client support
- ITIL based, financially backed SLA
- Free initial audit prior to service start
Type of remote IT support
Microsoft 365 Support
Create IT will additionally provide administrative support for your Microsoft 365 tenant and licenses.
Device level protection. Devices that can be secured by endpoint security include mobile devices, Macs and PCs. Min. 5 users.
365 Cloud Backup
This is a managed backup service for your Email, SharePoint, OneDrive and Teams data.
Email Security and Anti-SPAM
Protect your people from advanced email attacks and identity-based threats.
Extended Support Hours
Our normal hours are 09:00-17:00 Monday to Friday. If your team is global then 24×7 support is for you. Min. 15 users.
Automated Email Signatures
Create, control, and deploy email signatures centrally with embedded graphics that will actually show the other side! Min. 10 users.
Your total price is just £0 + VAT per month.
Summary of your requirements:
- 0 employee(s)
- 0 server(s)
- 0 location(s)
- Limited Support Time
- Microsoft 365 Support
- Endpoint Security
- 365 Cloud Backup
- Email Security and Anti-SPAM
- Extended Support Hours
- Automated Email Signatures
IT Support Quote
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Create IT’s Service Level Agreement (SLA)
Case resolution time is arguably the most important metric. Case timers are always ticking during Service Hours, from the time of creation until the case is closed, regardless of status changes. SLA performance is shared transparently in service performance reports that we send at the end of each month.
|Priority||Description||Target Response||Target Resolution||Financial Guarantee|
|P1||Critical||10 minutes||4 hours||Yes|
|P2||High||1 hour||8 hours||Yes|
|P3||Medium||4 hours||16 hours||N/A|
|P4||Low||8 hours||32 hours||N/A|
|P5||Very Low||10 hours||64 hours||N/A|
What our clients say
West Berkshire Mencap