Turnaround Publisher Services provides a host of services to a wide range of publishers: from sales to distribution and storage, marketing and publicity, and digital services.
Turnaround Publisher Services was looking for a smarter approach to get their servers up and running, and to be efficient and reliable. They wanted zero downtime during this process, as they use their website to process and distribute orders, and are heavily reliant on IT to do this, so IT must be available at all times.
- Desktop Support
- Server Support
- Hardware / Software Procurement
- Email Anti-SPAM (SureMessage)
- Internet Connectivity
Chris Clarke, MD of Create IT, explained that TPS needed to move on from its in-house provider as the business grew (it now has £18m turnover) and it needed the reliability factor from the IT it used.
He said: “The paramount feature for the team at Turnaround Publisher Services was to have no downtime with their IT. Their website is only a fraction of their business plan, as they are client focussed and use staff to be in direct contact with customers. Therefore without IT they can’t process orders or dispatch.
“We came along at the same time they were looking to put in a new distribution system, and we made sure their IT was fully reliable and gave them the confidence to work the way they needed to.”
We were looking for a company which could give us a real, personal service. Our business has increased and we are very IT dependent. We didn’t want to be thought of as a small cog in a big company. The initial face to face meeting with Chris and the team went a long way in helping us make our decision.
Create IT aren’t salespeople; they are the people you work directly with and immediately they understand your needs and issues. We really felt we’d found the team we could work with. We’d also heard really positive things from another of Create IT’s clients. We would be happy to recommend, especially as they were recommended to us.Sue GreggFinance Director