Nickname

  • Mike

How Long Have You Worked at Create IT

  • Since February 2021

Hobbies

  • Dungeons and Dragons (and other RPG’s)
  • Baking
  • Gardening

Qualifications

  • ITIL
  • 15+ Years IT Service Desk

Personal statement

Hi I’m Mike, I started as a support analyst with Create IT at the very end of January 2021. Prior to this role I have work in Retail and have IT support experience from the finance, scientific and video conferencing sectors.

I enjoy meeting new people in this role and the variety of IT issues they bring to be solved.

Experience

10+ years customer service roles before moving into IT

15+ years in various IT support roles (for servers and desktops both remotely and in person) looking after various technologies including:

  • Windows server (versions 2000-present)
  • Windows desktop (versions XP-Present)
  • Video conferencing units (polycom and cisco)

Core Skills

  • Microsoft Office
  • Microsoft Windows
  • Microsoft AD