Nickname
- Mike
How Long Have You Worked at Create IT
- Since February 2021
Hobbies
- Dungeons and Dragons (and other RPG’s)
- Baking
- Gardening
Qualifications
- ITIL
- 15+ Years IT Service Desk
Personal statement
Hi I’m Mike, I started as a support analyst with Create IT at the very end of January 2021. Prior to this role I have work in Retail and have IT support experience from the finance, scientific and video conferencing sectors.
I enjoy meeting new people in this role and the variety of IT issues they bring to be solved.
Experience
10+ years customer service roles before moving into IT
15+ years in various IT support roles (for servers and desktops both remotely and in person) looking after various technologies including:
- Windows server (versions 2000-present)
- Windows desktop (versions XP-Present)
- Video conferencing units (polycom and cisco)
Core Skills
- Microsoft Office
- Microsoft Windows
- Microsoft AD