Managed IT Support Pricing

Want to keep your business moving in the right direction, and also ensure your investment in technology is working for you with an effective IT support service?

Launch


£99

Monthly + VAT


Up to 5 Users

0 Servers

0 – 1 Sites

12 Month Minimum Term

Next Business Day Onsite Response

ITIL Financially Backed SLA

Microsoft 365 Tenant Management

5 Hours of Remote Support

Cloud Security Management

Basic


£149

Monthly + VAT


6 – 10 Users

0 – 1 Servers

0 – 1 Sites

12 Month Minimum Term

Next Business Day Onsite Response

ITIL Financially Backed SLA

Microsoft 365 Tenant Management

10 Hours of Remote Support

Cloud Security Management

Quarterly Catch-up Call

Server Patch Management

Discounted Onsite Rate

Pro


£349

Monthly + VAT


11 – 25 Users

0 – 3 Servers

0 – 2 Sites

12 Month Minimum Term

Next Business Day Onsite Response

ITIL Financially Backed SLA

Microsoft 365 Tenant Management

25 Hours of Remote Support

Cloud Security Management

Monthly Catch-up Call

Server Patch Management

Discounted Onsite Rate

Vantage


£ Custom

Monthly + VAT


26 Users +

0 – 4 Servers +

0 – 3 Sites +

12 Month Minimum Term

Next Business Day Onsite Response

ITIL Financially Backed SLA

Microsoft 365 Tenant Management

Unlimited Remote Support

Cloud Security Management

Monthly Catch-up Call

Server Patch Management

Discounted Onsite Rate

Services Include:

  • UK-based best-practice (ITIL) IT support
  • Target first response time of just 10 minutes
  • Access to IT expertise
  • Non-jargon, plain English speaking team
  • Microsoft and Office 365 support
  • Preferential rates for endpoint security software
  • One invoice for all services
  • Monthly, transparent reporting and billing

Customise With:

  • Microsoft and Office 365 services
  • Email security by Proofpoint
  • Connectivity services such as xDSL and leased lines
  • Web hosting
  • Communications using Microsoft Teams
  • Project support and consultancy
  • Cloud backup
  • Disaster recovery advice and support

Create IT’s Service Level Agreement (SLA)

Case resolution time is arguably the most important metric.
Case timers are always ticking during Service Hours, from the time of creation until the case is closed, regardless of status changes. SLA performance is shared transparently in service reports that we send at the end of each month.

The SLA comprises case response and resolution targets, and these are variable relative to the priority of the case.

The Target Response is the time a case is queuing, while awaiting allocation to an engineer. There are three levels of engineer seniority: first, second and third line; each with its own queue.

Target Resolution is the time within which we aim to address the issue to a level that is satisfactory to close the case.

email Keep your business moving: