Managed IT Support Pricing
Want to keep your business moving in the right direction, and also ensure your investment in technology is working for you with an effective IT support service?
Launch
£99
Monthly + VAT
Up to 5 Users
0 Servers
0 – 1 Sites
12 Month Minimum Term
Next Business Day Onsite Response
ITIL Financially Backed SLA
Microsoft 365 Tenant Management
5 Hours of Remote Support
Cloud Security Management
–
–
–
Basic
£149
Monthly + VAT
6 – 10 Users
0 – 1 Servers
0 – 1 Sites
12 Month Minimum Term
Next Business Day Onsite Response
ITIL Financially Backed SLA
Microsoft 365 Tenant Management
10 Hours of Remote Support
Cloud Security Management
Quarterly Catch-up Call
Server Patch Management
Discounted Onsite Rate
Pro
£349
Monthly + VAT
11 – 25 Users
0 – 3 Servers
0 – 2 Sites
12 Month Minimum Term
Next Business Day Onsite Response
ITIL Financially Backed SLA
Microsoft 365 Tenant Management
25 Hours of Remote Support
Cloud Security Management
Monthly Catch-up Call
Server Patch Management
Discounted Onsite Rate
Vantage
£ Custom
Monthly + VAT
26 Users +
0 – 4 Servers +
0 – 3 Sites +
12 Month Minimum Term
Next Business Day Onsite Response
ITIL Financially Backed SLA
Microsoft 365 Tenant Management
Unlimited Remote Support
Cloud Security Management
Monthly Catch-up Call
Server Patch Management
Discounted Onsite Rate
Services Include:
- UK-based best-practice (ITIL) IT support
- Target first response time of just 10 minutes
- Access to IT expertise
- Non-jargon, plain English speaking team
- Microsoft and Office 365 support
- Preferential rates for endpoint security software
- One invoice for all services
- Monthly, transparent reporting and billing
Customise With:
- Microsoft and Office 365 services
- Email security by Proofpoint
- Connectivity services such as xDSL and leased lines
- Web hosting
- Communications using Microsoft Teams
- Project support and consultancy
- Cloud backup
- Disaster recovery advice and support
Create IT’s Service Level Agreement (SLA)
Case resolution time is arguably the most important metric.
Case timers are always ticking during Service Hours, from the time of creation until the case is closed, regardless of status changes. SLA performance is shared transparently in service reports that we send at the end of each month.
The SLA comprises case response and resolution targets, and these are variable relative to the priority of the case.
The Target Response is the time a case is queuing, while awaiting allocation to an engineer. There are three levels of engineer seniority: first, second and third line; each with its own queue.
Target Resolution is the time within which we aim to address the issue to a level that is satisfactory to close the case.
Keep your business moving: