Established in 2013, with a turnover of between £3m and £4m, Tripod Partners needed support in a full IT set up with infrastructure, including telephony.
Tripod Partners was looking for stability with its IT platform, as well as simplicity and speed of response. They were looking for an IT company that could give the personal touch and be a single source for their IT procurement needs (including web hosting and supporting devices). Tripod Partners approached Create IT with different requirements including: telephony, wireless services, stored data, and end user devices.
Approach and Solutions
- Desktop Support
- Server Support
- Hardware / Software Procurement
- Email Anti-SPAM (SureMessage)
- Email Hosting (Exchange)
- VoIP Telephony
- Online Backup
Chris Clarke, MD of Create IT, said: “Having spoken directly with Justin and his team, we understood that direct contact and clarity were important in setting up the service, which is no problem for us as we like to be client facing. They wanted advice on a new direction in terms of IT services, and we were able to give them comprehensive help. We quickly resolved initial issues with setting up the telephony and, as we have sourced a lot of their devices personally, if anything goes wrong they know they can send them back to us and we will deal with the problem directly.”
We are an email bound business, and we needed hosting as well. We wanted to work with a business which was professional but also personable, and that is Create IT in a nutshell.
It was important to us to have someone we could trust; it wasn’t about cost. We wanted to work with a company that has your best interests at heart and will give you the best they can.
It’s their personable approach which really makes them stand out from the crowd, and the working relationships which they are really good at cultivating.Justin HinksonDirector