How Long Have You Worked at Create IT

  • Since Dec 2018

Qualifications

  • Windows Server 2008 MCSA

Hobbies

I’m a keen runner, so you may see me out and about on the trails in the area. No bad thing either given my love of baking! There’s nothing better than fresh air and exploring the great outdoors when you spend most of your day sat in an office. I like to travel a lot too, in particular for (you’ve guessed it!) some great offroad running. Iceland and New Zealand are my favourite places for bold landscapes and outstanding scenery.

Personal statement

I’m the newest addition to Create IT, taking over as the Service Delivery Manager. Finding solutions to problems has always been a passion of mine, and I enjoy the diversity that Service Delivery brings with it. There’s no such thing as an average day: I could be troubleshooting a support issue and running diagnostics, planning an installation, discussing a proposal with one of our customers, and producing technical documentation all in a day’s work.

Experience

I’ve been working in IT industry for over 10 years. I started my career as support engineer, working my way up through the tiers as my technical knowledge grew. This has given me a wide experience from solution design and architecture, to technical escalations and troubleshooting, to project management, all supported by a strong background in customer service.

Core skills

I have a strong background in Windows networks, with a little Linux thrown in. I’ve spent many years working in particular with Exchange from small business to large enterprises. My key skills lie in:

  • Windows Server
  • Exchange
  • SQL Server
  • Virtualization
  • Networking