We have a strong work ethic and we all pitch in during creative meetings. Our salaries are competitive and the work we do here puts us at the heart of new and ground breaking technologies.

If this sounds like the sort of company you want to work for, even if you don’t see a vacancy that matches your skills, then send us your details and CV. We’ll hold on to your CV and contact you if a suitable vacancy becomes available.

IT Field Engineer / 2nd Line / Onsite

We are a dynamic company priding ourselves on the delivery and maintenance of an exceptionally high standard of IT support, services and hosted solutions, and are now looking for an equally dynamic individual to join our growing support team.

Reporting to the Service Delivery Manager, the successful IT Field Engineer will be responsible for both inbound and outbound technical support activities; supporting services and solutions supplied to customers. These are a combination of managed, hosted and business IT services, along with professional hardware and software solutions. The role will spend the majority of its time onsite at customer locations throughout Berkshire, but with at least monthly travel to sites in London, Essex and potentially North West England as well.

The successful candidate will be someone who prides themselves upon delivering exceptional customer service, has excellent multi-tasking skills and the ability to prioritise workloads. Equally as important is that this is someone who thrives when working within a busy environment, is punctual, has excellent communication skills and is looking to further their career in the IT sector.

Responsibilities
  • Ensure that the service desk meets its SLA requirements and exceeds targets
  • Provide technical support on new and existing support cases both onsite and via telephone, remote control software and email when based in the office
  • Logging new support calls in the system when received either on the phone, via email or in person
  • Share and distribute IT knowledge and expertise with fellow team members
  • Provide onsite and remote migration / solution installation / configuration assistance as required
  • Promote the companies ethos of plain English IT solutions, with maximum emphasis on customer service excellence at all times
  • Stay up-to-date with new technology products and services and recommending them to customers when they can be used as a solution to a current problem
  • Act quickly upon alerts from automated systems that monitor both customer, and company hosted IT infrastructure
  • Update the support system accurately with support information and timesheet details
  • Suggest new services and solutions to customers that the company supplies where there is a definite need / requirement for such services
Technical Skills

Essential:

  • Windows Server 2008, 2012
  • Microsoft Exchange 2010, 2013, Exchange Online (365)
  • Active Directory, Group Policy, DNS, DHCP, VPN
  • Windows 7, 8, 10
  • Mac OSx
  • Microsoft Office 2010, 2013, 2016
  • Microsoft Small Business Server 2008, 2011
  • Mobile Devices iOS, Android
  • Firewall configuration and management
  • Virtualisation Administration VMware vSphere, Hyper-V
  • Backup Software, e.g. Symantec, Acronis, Backup Assist, AppAssure

Desirable:

  • Windows Server 2016
  • Microsoft SQL Server 2008 onwards
  • Microsoft SharePoint 2013 onwards and SharePoint Online (365)
Personal Skills
  • Excellent customer service
  • Excellent communication skills
  • Excellent time keeping
  • High attention to detail
  • High literacy and numeracy skills
  • Ability to speak clearly and confidently in plain English
Qualifications (one or more)
  • Advanced GNVQ in Information Technology
  • Information Technology or similar to Degree level (desired)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Microsoft Certified Systems Engineer / Administrator (MCSE/A)
  • Comp TIA

A company pool car is being provided to fulfil this role; you will need a full UK driving licence that is preferably clean.

Remuneration and Progression
  • From £26,500 to £30,000 per annum, dependant upon experience
  • Healthcare

We take the remuneration and welfare of all of our employees seriously. We also pride ourselves on the development of our employees and provide training when required, alongside a continuous review process. You will receive 20 days holiday plus Bank/Public holidays increasing with length of service; a healthcare scheme is also provided after 12 months of continuous service.

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IT Helpdesk Engineer / Service Desk / Support Analyst

Reporting to the Client Services Director, the successful IT Helpdesk Engineer will have at least one year of commercial experience in an IT service role. They will be responsible for both inbound and outbound technical support activities; supporting services and solutions supplied to customers. These are a combination of managed, hosted and business IT services, along with professional hardware and software solutions.

The successful candidate will be someone who prides themselves upon delivering exceptional customer service, has excellent multi-tasking skills and the ability to prioritise workloads. Equally as important is that this is someone who thrives when working within a busy environment, is punctual and is looking to further their career in the IT sector.

Our company believes that our future comes from within so you’ll receive training and development as soon as you start working with us so when you’re ready you can progress to your next role with our company.

Details

IT Helpdesk Engineer Job Activities
  • Ensure that the service desk meets its SLA requirements and exceeds targets.
  • Provide technical support on new and existing support cases via telephone, remote control software and email.
  • Logging new support calls in the system when received either on the phone or via email.
  • Share and distribute IT knowledge and expertise with fellow team members.
  • Provide onsite and remote migration / solution installation / configuration assistance as required.
  • Promoting the companies ethos of plain English IT solutions, with maximum emphasis on customer service excellence at all times.
  • Keeping up to date with new technology products and services and recommending them to customers when they can be used as a solution to a current problem.
  • Act quickly upon alerts from automated systems that monitor both customer, and company hosted, IT infrastructure.
  • Update the support system accurately with support information and timesheet details.
  • Suggest new services and solutions to customers that the company supplies where there is a definite need / requirement for such services.
IT Helpdesk Engineer Required Skills
Essential:
  • Basic Windows Server Administration 2008, 2008 R2 2012, 2012 R2
  • Basic Microsoft Exchange Administration 2003, 2007, 2010, 2013, Office 365
  • Active Directory, Group Policy, DNS, DHCP, VPN
  • Windows Vista, 7, 8, 10
  • Microsoft Office 2010, 2013, 2016
  • Mobile Devices iOS, Android, Windows
Desirable:
  • Basic Microsoft SQL Server Administration 2005, 2008, 2012, 2014
  • Basic Microsoft SharePoint Administration 2010, 2013
  • Mac OSx
  • Virtualisation Administration VMware vSphere, Hyper-V
  • Backup Software Maintenance, e.g. Symantec, Acronis, Backup Assist, AppAssure
ONE or more of the following Qualifications:
  • Advanced GNVQ in Information Technology
  • Information Technology or similar to Degree level (desired)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Microsoft Certified Systems Engineer / Administrator (MCSE/A)
  • Comp TIA
Personal Skills
  • Excellent customer service
  • Excellent communication skills
  • Excellent time keeping
  • High attention to detail
  • High literacy and numeracy skills
  • Ability to speak clearly and confidently in plain English
Remuneration and Progression
  • From £20,000 to £27,500 per annum, dependant upon experience
  • Healthcare

We take the remuneration and welfare of all of our employees seriously. We also pride ourselves on the development of our employees and provide training when required, alongside a continuous review process. You will receive 20 days holiday plus Bank/Public holidays increasing with length of service; a healthcare scheme is also provided after 12 months of continuous service.

Submit my CV

No vacancy to match your skills? Send us your details and CV

If you don’t see a vacancy that matches your skills, then send us your details and CV. We’ll hold on to your CV and contact you if a suitable vacancy becomes available.

Submit my CV

Find out more about Create IT.